Why we engage our community

Why engage?

We engage to ensure that our health and care providers work closely together, our services are joined up and always focused on the needs of the people who use them.

  • Improve communication
  • Make more informed decisions
  • Have a greater understanding of the wants, needs, challenges and priorities of patients and users
  • Design services that reflect these needs
  • Meet our government required duty on CCGs to consult the public and patients
  • Provide services that are more efficient, effective, economical and accessible
  • Ensure public accountability and transparency, and build credibility and trust in our health care services
  • Offer equality of opportunity for all
  • Provide ways for hard-to-reach and vulnerable people or groups to engage with us


  • Can provide individuals with new skills
  • Increases opportunities for our community to socialise
  • Means better informed access to care for our community
  • Can assist in building participant confidence and self-esteem
  • Encourages active contributors, rather than passive recipients
  • Allows young people, minority and hard-to-reach group voices to be heard
  • Means our community feel that their knowledge and experiences can be used to benefit others
  • Offers a way to have a say on decisions and policies for health services
  • Provides a sense of ownership and control of improvements
  • Gives opportunities to improve healthcare in providing high-quality, patient-focused services and care
  • Helps people understand rights and responsibilities, and care pathways
  • Develops stronger, more positive relationships between patients and healthcare professionals
  • Allows people to use their expertise and experience to bring about positive change and services that better meet their needs