Northampton General Hospital’s Prostate Cancer Service has earned a national award for its work to improve the experience of men living with prostate cancer.
The NGH team was named winner in the Cancer Patient Experience Survey (CPES) category of the national Patient Experience Network Awards 2021.
The award is given in partnership with Macmillan and NHS England and NHS Improvement, and recognises outstanding use of national CPES data to drive and deliver measurable improvements in patient experience, with an emphasis on patient involvement and the sharing of good practice and effective improvement approaches across the cancer sector.
NGH’s Prostate Cancer Service responded to national CPES data which suggested that patients had difficulty getting in touch with their Clinical Nurse Specialist. The team put in place a number of measures to improve communication with patients and help them to access useful information.
These included increasing the ways in which patients could contact their Clinical Nurse Specialist, including email, mobile and text message; creating a dedicated contact clinic for patients; and setting up a structured telephone triage system to make it easier for patients to get the support they need. Information stickers and a series of self-management webinars and videos also helped patients to gain valuable advice and information about living with their condition.
Together these measures ensured that patients have been able to more readily access support without needing to contact their CNS, and can make contact with the right person quicker and more easily when they do. This culminated in a survey where 77% of patients said it was ‘always’ easy to get in touch with the service.